The guangzhou elizabeth women’s hospital is a leading brand in the high -level maternal and infant health-care field. It is also nominated by numerous medical and maternal insurance. Indeed , the hospital has achieved direct billing service with several international medical insurance agencies.
Our Mission is full care for women & infants medical services, human oriented medical care. 
 
•  You have the right to participate in making decisions concerning surgery, invasive tests or treatments, treatment plan, alternative treatment, possible outcomes, and possible risks during the consultation and treatment.
•  It is our legal responsibility to protect your privacy and keep your medical record confidential during clinical assessments, examinations/procedures, and transfers.
•  You have the right to be treated in safe medical environment and receive education about health care.
•  You have the right to obtain copied medical records, proof of diagnosis and detailed statement of medical cost during hospitalization and after discharge permitted by law.
•  You have the right to refuse or give up treatment or medical care provided by our physicians, including the right of DNR (Do Not Resuscitate)
•  You and your family members have the right to be know the information of the doctor in charge of your case and also other professional medical or nursing staff, and also your health status, results from important tests, anesthesia, blood transfusion, or high-risk treatments.
•  You have the right to participate in the treatment and decision-making processes. We respect your right to look for a second opinion and this will not influence the quality of our services.
•  Before you sign the consent form, You have the right to receive assessment, control and treatment of your pain and our physicians will inform you of the reason for undertaking the procedure, the possibility of success, its possible complications and risks, and alternatives.
•  If you have any feedback, suggestions, or complaints about our medical services, you can tell us in the
following ways. We have designated staff to address your concerns.
1. Complaint hotline: 020-8173 4687，+86 157 0244 2091
2. Fax number: 020-8132 1919
3. Complaint email:  insurance@eliza.hk
4.Fill in the “Patient and Visitor Feedback Form” and place it into the feedback box.